Privacy policy

Effective Date: 2026

Citress (“we”, “us”, or “our”) operates the website www.wearcitress.com. This page informs you of our policies regarding the collection, use, and disclosure of personal information when you use our site.

By using our website, you agree to the collection and use of information in accordance with this policy.

Information We Collect
We may collect the following types of information:

- **Personal Identification Information**: Name, email address, phone number, shipping address, and payment details when you place an order or create an account.
- **Non-Personal Identification Information**: Browser type, IP address, device information, and site usage data to improve our service and user experience.

How We Use Your Information
We use the information we collect for the following purposes:
- To process and fulfill your orders, including shipping and delivery updates.
- To send you order confirmations, shipping notifications, and customer support communications.
- To respond to your inquiries, questions, or requests.
- To improve our website, products, and services based on your feedback and usage patterns.
- To send you promotional emails (only with your consent). You may opt out of marketing communications at any time.

Data Security
We implement industry-standard security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. All payment transactions are processed through secure third-party payment gateways, and we do not store your full payment card details on our servers.

Sharing Your Information
We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except:
- To trusted third-party service providers who assist us in operating our website, conducting business, or serving you (e.g., payment processors, shipping carriers, email service providers).
- When required by law or to protect our rights, property, or safety, or the rights, property, or safety of others.

Cookies
Our website may use cookies to enhance your user experience. Cookies are small files that a site or its service provider transfers to your device through your web browser. You can choose to disable cookies through your browser settings, but this may affect your ability to use certain features of our site.

Third-Party Links
Our website may contain links to third-party websites. We have no control over the content or privacy practices of these sites, and we encourage you to review their privacy policies before providing any personal information.

Changes to This Privacy Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after changes are posted constitutes your acceptance of the revised policy.